Have you ever being to a hospital recently? Well, I am sick enough to think of every detail even if I am inside a building called a hospital. 😛
The big picture is as follows. A building, full of personnel working both for treating the patients, and for keeping the right order inside the building. I am not going to talk here about the way of treating the patients. The purpose of this post is to present some points about the human behavior when being in an environment which is under control for certain reasons, while the patient is changing his/her behavior because of being in a certain situation. How can the human behavior change in environments like that, and what is the right way of organizing the system in order to be able to deal with a behavior like that?
Human behavior is uncertain and extremely complex in order to predict what it can be. The human behavior though in an environment which presumes that the human is in a specific situation, might limit the uncertainty. In a hospital environment the human has the need of getting help and also the need of relying on someone else. The origins of the human, the family or the experiences may not change enormously the behavior making it easy to understand the basic principles of how we behave in difficult circumstances.
Everything would seem simple in this way, it is not… the system supporting the environment of a hospital can’t even deal with that kind of uncertainty, obviously stemming out of the human obedience when he/she is is need. Competition, freedom and selfishness are still there while informational influence is not. Ethics is the main constrain. Understanding and help are not enough, bureaucracy, control and restrictions are the tools used by the system to make itself work effectively and efficiently.